Refund Policy

At InsurancePayOnTime we strive to provide reliable insurance premium payment services. If a transaction fails or an error occurs, refunds will be processed according to the following conditions.

Refund Eligibility

Payment amount was debited but not credited to the insurance provider
Duplicate payments made for the same policy
Payment failure due to system or technical errors

How to Request a Refund

To request a refund please contact us within 48 hours of the transaction and provide:

Full Name
Registered Mobile Number
Transaction ID / Payment Reference
Payment Date & Time
Insurance Provider Name
Description of the issue

Send refund requests to: info@hhbill2pay.com

Refund Processing Timeline

Refund requests will be verified by our team
Approved refunds will be processed to the original payment method
Refund processing may take up to 7-10 working days